Can I include items from your shops with my order?
Some of my previous creations are available as add-ons. There may be the opportunity to add other shop items to your order via the end-of-campaign surveys.
Last updated: February 24, 2026 14:30
My situation changed and I need a refund.
If the campaign funding is still in progress you can cancel your pledge. If the campaign has ended you have 14 days from the campaign end date to request a refund. After this time no refunds will be given.
Last updated: February 24, 2026 14:31
Can I change my survey choices?
Yes, as long as the surveys are still unlocked. Once locked I can’t guarantee the availabilty of stock for order alterations.
Last updated: February 24, 2026 14:31
When will you charge cards?
Charges are taken by Backerkit when the campaign ends, and right before pins ship to backers for add-ons.
Last updated: February 24, 2026 14:32
How do I qualify for cross collab freebie from A Pin of Pride?
If you back three campaigns from the A Pin of Pride collection the freebies from those 3 campaigns will be automatically added to your pledge rewards.
Last updated: February 24, 2026 14:33
I have a problem! How can I contact you?
If you have any issues with your survey or other campaign concerns: please contact Backerkit support. Backerkit support will forward your message to my email.
Last updated: February 24, 2026 14:33
3x Banner Rewards
The free pin for backing 3x A Pin of Pride pins is automatically included in your rewards so you don’t need to select it from the surveys unless you would like an extra one. :)
Last updated: March 25, 2026 06:38
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.